29th September 2016: Mayor of Thurrock Cathy Kent today cut the ribbon on a new state-of-the-art Thomson store complete with digital facilities to provide a modern, improved and exciting holiday booking experience for customers at intu Lakeside.
The new Holiday Design Store boasts a touch screen interactive map which offers in-depth information on exotic destinations and videos of resorts and hotels, plus dedicated booking booths with screens to bring holidays to life in the booking process.
It is also home to an Advice Bar with a dedicated self-service computer for customers to access reviews, excursions and visa information, or even book their own holiday – with staff on hand to answer questions, provide expert knowledge and offer a personalised holiday planning service.
Combining the two existing stores at Lakeside, the new retail space forms part of the holiday firm’s modernisation plans, and the refurbishment comes weeks after parent company TUI announced it plans to phase out holiday brochures by 2020.
The launch event, which was attended by TUI UK’s recently-appointed Director of Retail Mark Bather, begins a weekend-long event which will offer a range of discounts and offers to would-be holidaymakers. On Friday (30th) the store will throw open its doors for a US-inspired day, with the opportunity to win a holiday for two to Las Vegas on an in-store roulette wheel.
On Saturday (1st) the store hosts a Disney Family Fun Day, with in-store entertainment, face painting and promotions on Disney holidays. And on Sunday (2nd) customers can enjoy exotic drinks and goodies as part of ‘Introducing RIU’ day, which will familiarise Lakeside shoppers with the full range of RIU hotels in far-flung destinations.
Speaking at the opening Jenny Curran, Thomson’s Regional Sales Manager, said: “We’re delighted to be able to offer a modernised store to help our agents provide a state-of-the-art booking service.
“The new-look store underlines our commitment to retail stores and we are really excited to welcome people into the store to come and see what’s new and how our expert advisors can help them find their perfect holiday like never before.”
Mayor of Thurrock Cathy Kent added: “I’m really impressed with the store and the range of modern features the new stores has, it makes booking a holiday fun for the whole family.”
Notes to Editors
For more information contact the Thomson Press Office on firstname.lastname@example.org.
About our Holiday Design Stores
We have opened more than 50 Holiday Design Stores since 2013, with Lakeside the latest to be redeveloped.
The emphasis of this new shop will be on service using technology to enhance the customer experience. Our next generation shops recognise the importance of people when it comes to choosing and booking a holiday, while also integrating technology into the whole experience to really bring it to life.
Customers are able to immerse themselves in stunning, rich and evocative content as they research and browse our unique holidays in-store
About TUI UK & Ireland
TUI UK and Ireland is the UK’s largest tour operator with key brands including Thomson, First Choice, and Thomson Cruises. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts.
TUI UK and Ireland’s airline, Thomson Airways is the UK’s third largest airline with 62 aircraft operating to over 88 destinations in 30 countries. Thomson Airways was the first airline in the UK to take delivery of Boeing’s 787 Dreamliner.
TUI UK and Ireland has a team of more than 10,000 employees and serves over 5.5 million customers each year.
TUI UK and Ireland is a member of TUI Group.